Shipping, Returns & Refunds Policy
*We are currently accepting orders within the United States only. (International fulfillment coming soon!)
Orders shall be processed and ready for dispatch within 2 business days of payment processing.
Standard shipping will be free on orders above $99 and charged at a flat rate of $15 on orders below $99. Orders shipped via standard UPS should arrive within 5 business days from dispatch and orders shipped via standard LTL freight service should arrive within 3 - 10 business days after dispatch, depending on the destination and carrier. We cannot guarantee delivery dates. Any dates or times provided are estimations only. Note; holidays often cause delays in shipping times and we recommend you account for this when ordering. Dutch Master Nutrients LLC shall not be held responsible for unexpected delays caused by the shipping company, weather conditions or other factors beyond our control. Orders are not processed or dispatched on weekends and will be processed and/or dispatched the next business day. Freight times do not include the time required for order processing.
Commercial orders shall typically ship via LTL freight. Signature is required for LTL delivery. As standard, we request delivery during normal business hours (Monday to Friday between 9am and 5pm). If there are any specific hours during this window that you cannot accept delivery, please make note of this on your order. Note; if the order is unable to deliver during business hours and there were no alternate instructions specified on your order, you may be billed for a re-delivery fee.
If a product you receive is not of normal industrial quality or damages/order discrepancies are found upon receipt of your order, you must report this finding to Dutch Master Nutrients LLC within 3 days of receipt of goods via the Contact Us form or via email to firstname.lastname@example.org. Please include your order number and a description (including photographs) of why you believe the product is defective, damaged or incorrect, and we will either, solely at the discretion of Dutch Master Nutrients LLC management, replace the product or issue you a credit for the product value to be used towards the purchase of products on dutchmasternutrients.com. We will not issue a refund on returns, please see Refunds Policy for more information.
For a return to be processed, you must contact us within 3 days of receiving your order.
Returns will not be accepted if the product is in good condition or if delivery damage is superficial, affecting only the outer shipping packaging and materials. Light delivery wear and tear on product packaging, not affecting the efficacy or usability of the product, will not be deemed a reason for return.
If Dutch Master Nutrients LLC requires the product be returned to our warehouse, you will be issued a Return Authorization Number and a Return Form to include with your returned product. If Dutch Master Nutrients LLC accepts responsibility for the return, we will make shipping arrangements and cover the return shipping cost, otherwise return shipping will be at the expense of the customer.
Products purchased from another reseller must be returned to the original place of purchase. Dutch Master Nutrients LLC will only accept returns of products purchased directly from dutchmasternutrients.com with a valid order number.
Dutch Master Nutrients LLC will only allow refunds if a customer has been incorrectly charged for an order. Please report any issues regarding payments via the Contact Us form or via email to email@example.com, quoting your order number and explaining the discrepancy in detail.
Dutch Master Nutrients LLC does not issue refunds for returns. Please see Returns Policy.